Privacy Policy – STAMBA Application
1. Introduction
This Privacy Policy explains how the STAMBA mobile application (“STAMBA”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you use our services.
By downloading, installing, or using the STAMBA application, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the application.
The STAMBA application is owned and operated by Tawaabe Alwalaa Alraqamiyya Company (“the Company”), which is responsible for operating and developing the app and its services.
2. Data We Collect
When you use the STAMBA app, we may collect and process the following types of information:
Terms Conditions of the use of…
Full name
Phone number
Email address
Address and city
Age and gender
Geographic location data (when needed and if you allow it on your device)
Purchase behavior, such as:
Types of products and services purchased
Frequency of purchases
Average spending
Preferences and usage patterns
Technical information related to app usage (device type, OS version, log data, crash reports)
Purchasing data is collected and used to track and analyze user purchase behavior for service improvement and functionality purposes.
We may also collect content you submit or share within the app, such as reviews, comments, or other information (“User Content”).
3. How We Use Your Data
We use your personal data for the following purposes:
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To create and manage your user account
To enable and operate loyalty programs, including collecting and redeeming stamps
To track your progress on loyalty cards and rewards
To communicate with you about offers, rewards, updates, and important notices
To analyze usage and purchase behavior to improve our services and user experience
To provide participating businesses with the data they need to operate their loyalty programs
To protect the security and integrity of the application and prevent fraud or misuse
To comply with applicable legal obligations
We do not use your personal data for any purposes that are not compatible with the above without informing you and obtaining your consent where required.
4. Legal Basis for Processing
Depending on where you are located, our legal basis for processing your data may include:
Performance of a contract: to provide you with the STAMBA services you requested.
Legitimate interest: to improve our services, prevent fraud, and manage our relationship with you.
Consent: for certain activities such as sending marketing notifications or using location data, where required.
You can withdraw your consent at any time through your device settings or by contacting us (see Section 13).
5. Data Ownership and Sharing
All data collected through the STAMBA application is the exclusive property of Tawaabe Alwalaa Alraqamiyya
Participating companies (businesses using STAMBA loyalty programs) may access and use customer data only during their active subscription period and only for operating their loyalty programs and campaigns.
When a company’s subscription ends, its access to personal data is removed. It may only receive final statistical or aggregated reports about campaigns it has run and cannot claim ownership of the user database.
We do not sell your personal data to any external party that is not related to the provision of STAMBA services.
We may share your data with:
Participating in businesses that you interact with via the app
Service providers who help us operate the app (e.g., hosting, analytics, push notification services)
Professional advisors (lawyers, auditors) where necessary
Authorities or regulators, where we are legally required to do so
All such parties are required to handle your data securely and only for the purposes described above.
6. Data Retention
We retain your personal data only for as long as it is necessary to:
Provide you with the STAMBA services
Fulfill the purposes described in this Privacy Policy
Comply with legal, regulatory, or reporting obligations
When your account is closed or no longer needed, your personal data will be deleted or anonymized in accordance with our internal policies, except where we are required to keep certain data for legal or legitimate business reasons.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, and secure server environments.
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However, you acknowledge that no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
You are responsible for keeping your login information and device secure and not sharing your credentials with others.
8. Your Rights
Subject to applicable laws, you may have the following rights regarding your personal data:
Access: to request a copy of the data we hold about you
Correction: to request correction of inaccurate or incomplete data
Deletion: to request deletion of your data, where there is no legal or legitimate reason for us to keep it
Restriction: to request that we limit the processing of your data in certain circumstances
Objection: to object to certain types of processing, including direct marketing
Portability: to request your data in a structured, commonly used format where applicable
You can exercise these rights by contacting us at: [email protected]. We may ask you to verify your identity before responding to your request.
9. Children and Minors
The STAMBA application is intended for users aged 13 years and above.
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If you are under 18 years old, you may only use the app with the permission and under the supervision of your parent or legal guardian. The parent or guardian is fully responsible for:
Allowing the minor to use the app
Monitoring use of the app
Any data provided or activities performed by the minor
We reserve the right to request proof of parental or legal guardian consent at any time and may suspend or cancel an account if such proof is not provided when requested.
10. Cookies and Tracking Technologies
The application may use cookies, analytics tools, and tracking technologies to:
Improve performance and user experience
Understand how users interact with the app
Provide personalized content and offers
By using the app, you agree to the use of these technologies as described here and, in our Terms, & Conditions.
You can manage or disable cookies and tracking through your device or operating system settings; however, some features of the app may not function correctly if they are disabled.
11. International Data Transfers
Your data may be processed and stored on servers located outside your country of residence. In such cases, we take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
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When we make material changes, we will notify you through the app (for example, via notification or in-app message) or by email. Continued use of the app after changes take effect means that you accept the updated policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or to your personal data, you can contact us at:
📧 Email: [email protected]
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